Welcome to Laxmi Voyages. These Terms and Conditions explain the rules that apply when you make an inquiry, confirm a booking, pay for a service or travel with us.

We have written this page in clear and simple language. Please read it carefully before booking a tour package, private car with driver, luxury car rental, airport transfer, hotel stay, safari or any other travel service.

By accepting a quotation, making payment, confirming a booking through email or WhatsApp, or using our services, you agree to these Terms and Conditions.

Booking and Confirmation

A booking is confirmed only when all of the following conditions are met:

• You approve the final itinerary, quotation or transport plan.
• We receive the required advance or full payment.
• We send you a written confirmation, invoice, voucher, email or WhatsApp message.
• The required vehicle, hotel, guide, ticket, permit or other service is available.

A discussion over phone, email or WhatsApp is not a confirmed booking unless we send written confirmation after receiving the required payment.

Hotels, vehicles, safari permits, flights, train tickets, guides and special-entry tickets remain subject to availability until confirmed in writing.

Payments

The payment amount and payment schedule will be mentioned in your quotation, invoice or booking confirmation.

Advance Payment

An advance payment may be required to reserve hotels, vehicles, guides, safari permits, flights, train tickets, temple darshan tickets or other travel services. The advance amount can vary depending on travel dates, hotel category, vehicle type, supplier policy and seasonal demand.

Balance Payment

The remaining amount must be paid according to the timeline mentioned in your booking confirmation. In some cases, full payment may be required before travel begins, particularly for luxury vehicles, safari permits, flights, train tickets, peak-season hotels, special events and wedding transportation.

Payment Charges

Bank transfer charges, international payment fees, card-processing fees, currency-conversion charges and similar payment charges may be payable by the guest unless clearly stated otherwise.

Delayed Payment

If payment is delayed, we may not be able to hold the quoted hotel, vehicle, ticket or other service. Prices and availability may change until the booking is fully confirmed.

Prices and Quotations

All quotations are prepared according to the information available at the time, including travel dates, route, number of guests, hotel category, vehicle type, sightseeing plan and supplier availability.

Prices may change before confirmation because of:

• Hotel rate changes
• Flight or train fare changes
• Vehicle availability
• Government taxes or entry-fee changes
• Fuel-price changes
• Toll, parking or interstate tax changes
• Currency fluctuations
• Festival, holiday or peak-season demand
• Changes in group size, route, hotel category or vehicle requirement

Once a booking is confirmed, we will try to maintain the agreed price. However, if you request a change in dates, route, hotel category, number of guests, vehicle type or services, an updated quotation may be required.

Hotels and Accommodation

Hotels are selected based on your requested category, travel route, budget, preferences and room availability.

Hotel Availability

Hotels shown in the itinerary are subject to availability at the time of booking. If a selected hotel is unavailable, we will try to provide a similar hotel of a comparable category.

Check-in and Check-out

Standard hotel check-in and check-out timings apply. Early check-in and late check-out depend on hotel availability and may involve an additional charge.

Special Requests

We can request double beds, twin beds, extra beds, adjoining rooms, non-smoking rooms, ground-floor rooms, dietary requirements or other preferences. These requests cannot be guaranteed because the final decision remains with the hotel.

Hotel Facilities

Hotel facilities such as Wi-Fi, swimming pool, spa, restaurant, room service, air-conditioning and lifts are managed by the hotel. Laxmi Voyages is not responsible if a hotel changes, limits or temporarily closes any facility.

Car Rental and Driver Services

Laxmi Voyages provides private car rental with driver for airport transfers, city sightseeing, intercity travel, private tours, business travel, weddings and customised journeys.

Vehicle Category

The confirmed vehicle category will be mentioned in the booking voucher or quotation. The exact model, colour, seating layout and features may vary according to availability, route and travel date.

If the confirmed vehicle becomes unavailable because of an accident, mechanical issue, breakdown or another unavoidable situation, we will make reasonable efforts to arrange a similar replacement vehicle.

Passenger and Luggage Details

Please provide the correct number of passengers and luggage details before booking. If there are additional passengers or substantially more luggage than originally stated, a larger vehicle may be required and additional charges may apply.

Guests must not exceed the legal seating capacity of the vehicle.

Driver Duty and Timings

Driver duty hours, night charges, parking, tolls, state taxes, outstation allowance and extra-kilometre charges will be mentioned in the final quotation where applicable.

Additional sightseeing, long detours, extended waiting, late-night travel, unplanned extra stops or major route changes can involve additional charges.

Guest Conduct

Guests must treat drivers and vehicles respectfully. Unsafe behaviour, illegal activities, abusive conduct, smoking or alcohol use inside the vehicle where prohibited, and damage to the vehicle are not permitted.

Guests may be responsible for the cost of any damage caused to the vehicle.

Itinerary and Sightseeing

We prepare itineraries carefully to provide a practical and comfortable travel experience. However, travel plans may need to change because of conditions outside our control.

Sightseeing order may be adjusted due to:

• Monument closure days
• Weather conditions
• Traffic delays
• Road closures
• Security restrictions
• Local festivals or public events
• Flight or train delays
• Hotel location
• Late arrival by guests
• Health and safety concerns

We will make reasonable efforts to cover planned sightseeing. However, a refund is not normally available for a missed attraction when a visit is prevented by weather, traffic, closure, security, local restrictions or another situation beyond our reasonable control.

Monument timings, entry procedures, photography rules, ticket prices and local regulations may change without notice.

Flights, Trains and Third-Party Services

Flights, trains, hotel stays, safari permits, monument tickets, temple tickets and other third-party services are included only when clearly mentioned in the final booking confirmation.

These services are subject to the rules of the relevant airline, railway authority, hotel, forest department, temple authority, activity provider or ticket supplier.

Laxmi Voyages is not responsible for:

• Flight delays or cancellations
• Train delays, waitlists or cancellations
• Airline schedule changes
• Denied boarding
• Lost baggage
• Hotel facility changes
• Safari permit allocation
• Monument or temple closures
• Changes in ticket prices
• Decisions made by third-party suppliers

If a supplier changes or cancels a service, we will try to help with an alternative arrangement. Additional costs may be payable by the guest unless the supplier provides a refund or free change.

Safari, Temple and Special Permits

Wildlife Safaris

Wildlife safari permits, safari zones, vehicles, guides and entry times are controlled by the relevant forest department or park authority. Wildlife sightings are never guaranteed because animals move freely in natural habitats.

Safari permits may be non-refundable and non-transferable after issue. Guests must follow all park rules and safety instructions.

Tirupati and Temple Visits

Temple darshan, seva bookings, special-entry tickets, reporting time, dress requirements and entry procedures are controlled by the relevant temple authority.

Laxmi Voyages cannot guarantee temple tickets, darshan slots, waiting times or seva availability unless these are specifically confirmed in writing.

Guest Travel Documents

Guests are responsible for carrying valid documents required for travel, including:

• Passport
• Visa
• Government photo identification
• Flight and train tickets
• Hotel vouchers
• Travel insurance documents
• Safari permits
• Temple darshan tickets
• Medical or health documents, if required

International travellers must check passport validity, visa requirements, entry rules and other travel conditions before arriving in India.

Laxmi Voyages is not responsible for denied entry, visa refusal, invalid documents, incorrect passenger details, missed flights or any loss caused by failure to carry required documents.

Cancellation by Guest

If you need to cancel a booking, please notify us in writing by email or WhatsApp. The cancellation date will be calculated from the date we receive your written request.

Non-Refundable Services

Some services may be partly or fully non-refundable from the date of booking. These may include:

• Flight tickets
• Train tickets
• Safari permits
• Temple darshan tickets
• Event or monument tickets
• Peak-season hotel bookings
• Luxury vehicle reservations
• Wedding transportation
• Christmas and New Year bookings
• Festival-period bookings
• Supplier advances already paid

The final refund amount depends on the cancellation policy of hotels, airlines, railways, forest departments, temples, ticket providers and other suppliers.

Booking Changes Requested by Guest

If you request a change in travel dates, route, hotel, vehicle, passenger count or sightseeing plan after confirmation, we will try to assist.

All changes depend on availability and may result in:

• Hotel price differences
• Vehicle upgrade charges
• Flight or train cancellation charges
• Rebooking charges
• New ticket or permit charges
• Additional taxes
• Revised tour cost

Some services may be non-changeable or non-refundable after confirmation.

Changes or Cancellation by Laxmi Voyages

In rare circumstances, we may need to change or cancel a service due to reasons outside our control, including:

• Natural disasters
• Heavy rain, flooding, landslides or severe weather
• Road closures
• Government restrictions
• Political unrest or strike
• Security concerns
• Supplier cancellation
• Monument, temple or park closure
• Major vehicle breakdown
• Health emergency or pandemic restrictions

If this happens before the tour begins, we will try to offer an alternative service, revised itinerary, travel credit or refund of the recoverable amount.

If travel has already started, we will make reasonable efforts to arrange practical alternatives. Any additional cost caused by force majeure events may be payable by the guest.

Refund Policy

Eligible refunds are processed after deducting applicable cancellation charges, supplier charges, bank fees and non-refundable components.

Refund timing may vary because hotels, airlines, railways, safari authorities and other suppliers may take time to release funds. We will process the recoverable refund after receiving the amount from the relevant supplier.

Refunds are normally returned through the original payment method or another mutually agreed method.

No refund is normally available for unused services after a tour has begun, including unused hotel nights, missed sightseeing, early departures, unused transfers or unused meals.

Travel Insurance

We strongly recommend that every guest purchase suitable travel insurance before travel.

Travel insurance can help cover medical emergencies, trip interruption, cancellation, lost baggage, flight disruption and other unexpected situations, depending on the policy selected.

Laxmi Voyages does not provide travel insurance unless it is specifically included in writing.

Health and Safety

Please inform us before booking if you have a medical condition, mobility concern, dietary requirement, allergy, pregnancy-related travel need or special assistance requirement.

We will try to recommend a practical itinerary. However, every guest is responsible for ensuring that they are fit to travel.

Certain activities may involve walking, stairs, uneven ground, long journeys, hot or cold weather, temple queues, wildlife safaris, boat rides or hill travel.

In an emergency, we may assist with finding local medical support. Medical treatment, hospital expenses and other related costs remain the responsibility of the guest.

Personal Belongings

Guests are responsible for their personal belongings, including passports, money, mobile phones, cameras, jewellery, luggage and travel documents.

Please do not leave valuables unattended in a vehicle, hotel lobby, airport, railway station, restaurant or sightseeing location.

Laxmi Voyages is not responsible for loss, theft or damage to personal belongings.

Photography and Drone Use

Photography and videography rules may vary at monuments, temples, museums, wildlife parks, airports, hotels and other locations.

Guests must follow local rules and pay any applicable camera or video charges.

Drone use may require official permission and may be prohibited in many areas. Guests are responsible for obtaining necessary permission before using a drone.

Guest Behaviour

Guests must respect local laws, religious sites, hotel policies, wildlife rules, transport safety instructions and the directions of drivers, guides and authorities.

The following behaviour is not permitted:

• Illegal activities
• Harassment, abuse or threats
• Carrying prohibited substances
• Damaging property
• Unsafe conduct during travel or safari
• Ignoring safety instructions
• Smoking or drinking in prohibited areas
• Carrying passengers beyond the legal vehicle capacity

We may stop services without refund if a guest’s behaviour creates a safety risk, damages property or breaks the law.

Limitation of Liability

Laxmi Voyages makes reasonable efforts to arrange travel services carefully and professionally.

However, we are not responsible for loss, delay, injury, damage, cancellation, inconvenience or additional costs caused by:

• Weather conditions
• Traffic delays
• Road closures
• Airline or railway delays
• Hotel or supplier actions
• Government restrictions
• Natural disasters
• Political unrest
• Medical emergencies
• Lost baggage or personal belongings
• Passport or visa issues
• Guest negligence
• Events beyond our reasonable control

Guests participate in travel activities at their own risk and should carry suitable travel insurance.

Privacy

We collect personal information only when needed to plan and manage your booking. This information may include your name, contact details, travel dates, passport details, hotel preferences and payment information.

We may share necessary information with hotels, drivers, guides, airlines, railway providers, forest departments, temple authorities and other suppliers only when needed to provide your booked service.

We do not sell personal information to unrelated third parties.

Website Content

The itineraries, images, descriptions, prices and other content on our website are provided for general information and travel planning.

We try to keep all information accurate. However, prices, hotel availability, attraction timings, entry rules, images and itinerary details may change without notice.

You may not copy, reproduce or publish our website content without written permission from Laxmi Voyages.

Governing Law

These Terms and Conditions are governed by the laws of India.

Any dispute related to a booking or service will be subject to the jurisdiction of the appropriate courts in Jaipur, Rajasthan, unless otherwise required by applicable law.